At luck63, we take your privacy seriously. This Privacy Policy explains exactly what personal data we collect from Pakistani players, why we collect it, how it is stored and protected, who it may be shared with, and what rights you hold over your own information. Please read this document carefully before registering or using the luck63 platform.
Six core commitments that define how luck63 handles the personal data of every Pakistani player on the platform.
All personal data transmitted between your device and luck63 servers is protected using industry-standard 256-bit SSL encryption. Your financial and identity information is never transmitted in plain text under any circumstance.
luck63 does not sell, rent, or trade your personal data to any third-party commercial entities. Your data exists on the luck63 platform to facilitate your gaming experience and for legal compliance — nothing else.
luck63 applies a data minimisation principle. We collect only the personal information that is genuinely necessary to provide you with a safe, compliant, and functional gaming experience. We do not collect data speculatively.
Access to player personal data within the luck63 organisation is strictly limited on a need-to-know basis. Only authorised personnel whose roles require access to specific data categories are granted that access, and all access is logged and audited.
luck63 recognises and upholds your right to access, correct, and in applicable circumstances request deletion of your personal data. These rights are not theoretical — they are exercisable by contacting luck63 customer support at any time.
In the unlikely event of a data security incident affecting your personal information, luck63 is committed to notifying affected players promptly and taking immediate remedial action to contain the breach and protect your data.
This Privacy Policy is issued by luck63 (referred to as "luck63", "we", "us", or "our"), the operator of the online gaming platform accessible at luck63.net. luck63 is the data controller in respect of all personal data collected through the luck63 platform, including its website, mobile interface, and all associated services.
The luck63 platform is designed to provide online casino gaming, sports betting, and related entertainment services to adult players — including those based in Pakistan. Any queries regarding this Privacy Policy or the handling of your personal data should be directed to luck63 customer support. Contact information is provided in Section 15 of this document.
luck63 collects personal data across several categories, depending on your interaction with the platform. The following table summarises the data categories we collect:
| Data Category | Specific Data Points | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, national ID / CNIC number, copy of government-issued ID | Registration & KYC verification |
| Contact Data | Pakistani mobile number, email address, residential address | Registration & account updates |
| Financial Data | JazzCash / EasyPaisa account details, bank account reference, transaction history, deposit and withdrawal records | Deposits, withdrawals, KYC |
| Technical Data | IP address, device type, browser type, operating system, session identifiers, geolocation data | Automatically on platform access |
| Usage Data | Games played, bet amounts, session duration, pages visited, features accessed, responsible gaming tool usage | Automatically during platform use |
| Communications Data | Support chat transcripts, emails sent to luck63, complaint records, dispute correspondence | When contacting luck63 support |
| Marketing Preferences | Notification preferences, opted-in/out promotional categories, bonus redemption history | Registration & preference updates |
luck63 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where you have voluntarily disclosed such information in the context of a responsible gaming self-assessment.
The majority of personal data luck63 holds is provided directly by you during the account registration process, during KYC identity verification, when making deposits or requesting withdrawals, when contacting customer support, and when updating your account settings or communication preferences.
When you access and use the luck63 platform, certain technical and usage data is collected automatically through server logs, cookies, and similar tracking technologies. This includes your IP address, device characteristics, session behaviour, and in-game activity. This automatic collection occurs each time you interact with luck63.net.
luck63 may receive additional data about you from trusted third-party service providers, including identity verification agencies used for KYC compliance, payment processors facilitating PKR transactions, fraud detection services, and analytics providers. All third-party data sharing arrangements are governed by data processing agreements that require these providers to handle your data in accordance with applicable privacy standards.
luck63 uses the personal data it collects for the following purposes:
luck63 processes personal data on the following legal grounds:
luck63 does not sell or rent your personal data. We may share your data with the following categories of recipients, strictly on a need-to-know basis:
Personal and financial data is shared with PKR payment processors — including JazzCash, EasyPaisa, HBL, UBL, Allied Bank, Meezan Bank, and SadaPay — solely to facilitate the processing of your deposits and withdrawals. These providers operate under their own privacy frameworks and are bound by contractual obligations to handle your data securely.
To fulfil KYC obligations, luck63 shares relevant identity documents and personal data with licensed identity verification agencies. These agencies are bound by strict data processing agreements and are prohibited from using your data for any purpose other than verifying your identity for luck63.
luck63 may be required by law to disclose personal data to gaming regulators, financial intelligence units, tax authorities, or law enforcement agencies. Any such disclosure will be made only to the extent required by law and in response to properly authorised requests. luck63 will notify you of such disclosures where legally permitted to do so.
To protect the integrity of the luck63 platform and the wider gaming ecosystem, personal and usage data may be shared with fraud prevention services and industry-wide responsible gaming databases where luck63 is obligated or permitted to do so.
luck63 uses third-party technology providers for hosting, analytics, customer support software, and platform infrastructure. These providers act as data processors under written agreements and are contractually prohibited from processing your personal data for their own purposes.
Data Sale Prohibition: luck63 categorically does not sell, rent, exchange, or otherwise commercially transfer your personal data to any third party for their own marketing, advertising, or commercial purposes. This prohibition is unconditional.
The luck63 platform serves Pakistani players and operates under an international gaming licence. As a result, some personal data may be processed or stored on servers located outside Pakistan. Where such international transfers occur, luck63 ensures that appropriate safeguards are in place to protect your data, including contractual data transfer mechanisms and requirements that receiving parties maintain data protection standards consistent with this Privacy Policy.
You consent to such international transfers by using the luck63 platform. If you have questions about the specific countries to which your data may be transferred, please contact luck63 customer support.
luck63 retains personal data for as long as necessary to fulfil the purposes for which it was collected, including the satisfaction of legal, regulatory, accounting, and reporting obligations. The following general retention periods apply:
Upon expiry of the applicable retention period, luck63 will securely delete or anonymise your personal data in accordance with our data destruction procedures.
Cookies are small text files placed on your device when you visit a website. luck63 uses cookies and similar tracking technologies — including browser local storage and session identifiers — to operate the platform effectively, personalise your experience, and analyse usage patterns.
You may manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will impair your ability to use the luck63 platform. Withdrawing consent for marketing cookies will not affect your ability to access platform functionality.
luck63 recognises and respects your rights in relation to your personal data. The following rights are available to all players:
You have the right to request a copy of the personal data luck63 holds about you. We will provide this within 30 days of a valid request.
If any personal data luck63 holds is inaccurate or incomplete, you have the right to request that it be corrected without undue delay.
In certain circumstances, you may request the deletion of your personal data. This right is subject to overriding legal retention obligations.
You may request that luck63 restricts the processing of your data in specific circumstances, such as where you contest its accuracy.
Where processing is based on your consent or contract, you may request a machine-readable copy of your personal data for transfer to another service provider.
You have the right to object to processing carried out on the basis of legitimate interests, including direct marketing. Such objections will be actioned promptly.
To exercise any of these rights, please contact luck63 customer support. luck63 will respond to all valid data subject requests within thirty (30) calendar days. Where a request is complex or involves a large volume of data, this period may be extended by a further sixty (60) days with notice to you.
The luck63 platform is strictly intended for individuals aged 21 years and above. luck63 does not knowingly collect, store, or process personal data belonging to individuals under the age of 21. If luck63 becomes aware that personal data belonging to a minor has been submitted — whether through registration or any other means — that account will be closed immediately and all associated data will be deleted, subject to any mandatory legal retention requirements.
Parents and guardians who believe a minor may have registered with luck63 are encouraged to contact customer support immediately. luck63 will investigate and take appropriate action without undue delay.
luck63 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:
While luck63 employs industry-leading security measures, no system can guarantee absolute security. You are responsible for maintaining the confidentiality of your account login credentials and for ensuring your own devices are secured.
The luck63 platform may contain references to third-party service providers — including game providers, payment processors, and infrastructure partners — whose own privacy practices are independent of this Privacy Policy. luck63 is not responsible for the privacy practices of these third parties.
All third-party providers used by luck63 in the delivery of the platform are contractually required to implement data protection standards consistent with the commitments made in this Privacy Policy. luck63 conducts due diligence on all service providers before onboarding and reviews these arrangements periodically.
luck63 reserves the right to amend this Privacy Policy at any time. Where material changes are made, luck63 will provide advance notice via email, SMS, or a prominent platform notification prior to the revised policy taking effect. Non-material amendments may be updated without advance notice.
The "Last Updated" date at the top of this document reflects the most recent revision. Players are encouraged to review this policy periodically. Continued use of the luck63 platform following notification of an amendment constitutes acceptance of the revised Privacy Policy.
If you have any questions about this Privacy Policy, wish to exercise any of your privacy rights, or wish to raise a concern or complaint about how luck63 handles your personal data, please contact the luck63 customer support team. Support is available 24 hours a day, seven days a week, in both English and Urdu.
The luck63 support email address is displayed as plain text in the footer of every page on luck63.net. luck63 aims to acknowledge all privacy-related inquiries within 48 hours and to provide a full response within 30 calendar days.
If you are not satisfied with luck63's response to a privacy concern, you have the right to escalate the matter through luck63's formal complaints procedure as described in the Terms & Conditions.
Create your luck63 account with confidence knowing your personal data is protected by industry-leading security and clear privacy commitments.
Create Your Account View Terms & ConditionsResponsible Gaming Notice: luck63 is strictly for players aged 21 and above. We are committed to protecting your privacy and promoting responsible gaming. Use our deposit limits, session timers, and self-exclusion tools available in your account settings. If you need support, visit our Responsible Gaming page. Play smart, play safe.